Terms and Conditions
order pricing + conditions
Established dealers must meet a $1250 minimum opening, $350 textile & lighting, in order to become a Blackhouse dealer, and reorder minimum of $750, $350 textile & lighting. Please allow 48 hours between a sales representative submitting your order and confirmation. Orders may be cancelled within 14 days of order confirmation if not shipped, and orders requiring deposits may be cancelled within 7 days of order confirmation for a full refund of deposit.
payment + credit card authorization
Payment by check, ACH, Wire, or credit card is accepted. A valid credit card on file is required to ensure rapid order processing. Orders plus freight will be charged upon shipment. Orders with $5,000 or more in out-of-stock items require a 50% deposit upon order confirmation, with the remaining 50% plus freight due upon shipment. Terms are not available at this time.
Flat Shipping Program
- Flat rate shipping is 18% with a $750/furniture or $350/textile & lighting minimum order at wholesale pricing.
- Shipping only includes customer’s commercial addresses.
- Only for contiguous US. Any islands (ie. Florida Keys, Nantucket, etc), HI, AK,PR are not eligible for flat rates.
- Orders will ship from different warehouses, which means orders may arrive separately. We will potentially hold orders until complete to limit freight costs.
- Orders may come either LTL or Small Parcel freight even if the items are small enough to ship small parcel. If LTL, we will assume commercial address has access for LTL trucks.
- Any additional charges must be spelled out by customer prior to shipping. Freight will still be 18% , we’ll just pass through the accessorial charges. These charges must be requested at time of order. If customer requests any of these services at the time of delivery, the price does go up, if the service is even available.
Examples of accessorial charges:
- lift gate $65
- residential delivery (quote)
- Fuel Surcharge (out of area) $165
- white glove delivery (quote)
- Orders below minimum Wholesale Pricing will need to be charged at Trade Pricing in order to get flat rate shipping
- MOQs are case packs and can not be broken.
Canadian/Mexico Freight Policy
- No freight caps available to Canada/Mexico.
- We will provide a quote for freight. However, duties, taxes, and any brokerage fees will be charged COD to customer.
- In cases of defective or product damaged in transit we will not provide replacements, but we can provide a credit
- If the International customer has a freight forwarder based in the US, the domestic freight policies apply
- We will only ship complete for International orders unless customer approves multiple brokerage charges
damages + shortages
Orders are carefully inspected and packed prior to shipping. All shipments should be inspected immediately upon arrival, with all exceptions noted on the delivery receipt at the time of delivery by the carrier. Claims for items arriving damaged or inconsistent with an order must be made within 72 hours upon delivery. Digital photographs of damaged goods and boxes are required for replacement. Dealers must save all damaged cartons until any claim with the carrier is settled.
returns + refunds
All returns must be authorized by a sales representative within 14 days of receipt. Return shipping other than for manufacturer defect must be paid for by the dealer, and a 15% restocking fee is applied to returns for any other reason. All returns must be unaltered and packaged to prevent damage in transit. Any authorized returns arriving damaged due to improper packaging cannot be credited.
handmade product quality
Due to the handmade construction process and natural building materials of Blackhouse products, slight variations that enhance each piece’s character should be expected. Variations such as knotholes, slight cracks and indentations can be expected and do not compromise the piece’s structural integrity, but rather add character to the design. Sizing represented should allow for a margin of +/- 5%.
Blackhouse reserves the right to change pricing, terms and conditions at any time and without notice.